Emergency Helpline
Flying soon and something's wrong
The emergency desk exists for the applications where a day matters. It is staffed around the clock by filing specialists โ not a first-line queue that takes a message and promises a callback.
Performance
What the desk delivers
- Median answer time
- Not published yet
- Staffed
- 24/7
- Fastest filing to visa
- Not published yet
- Made their flight
- Not published yet
Voice, 24/7
Including public holidays
UAE, achieved
Of emergency cases
When to call
Six situations we handle daily
Your flight is in under 72 hours
We identify which destinations are still achievable in the time you have, and file into the fastest available lane. For some destinations that is same-day.
Your visa was refused days before travel
A refusal is not always final. We assess whether an immediate refile is viable, or whether an alternative visa category would be approved in time.
Your application has stalled
Filed elsewhere and heard nothing? We can often establish where it actually sits, and whether a parallel application is your better option.
A document problem at the last minute
Expired passport, name mismatch, missing NOC. Some of these are fixable in hours; the desk will tell you honestly which ones are not.
You're already abroad
Overstay risk, a transit visa you did not know you needed, or an onward leg that requires one. Handled on local hours wherever you are.
You just need a straight answer
No application, no obligation. If the answer is that you cannot make this trip, we would rather tell you now than sell you a filing that will not land.
Honesty
What we will and won't tell you
Some trips genuinely cannot be saved
Emergency handling is not a separate fee
You do not have to be a customer
Not an emergency?
Standard applications get the same specialists, just without the 90-second phone queue.